Privacy Policy

Welcome to VyapaarMatrix. Your privacy is important to us. This Privacy Policy explains how VyapaarMatrix ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website vyapaarmatrix.com and use our services, including our inventory management, clinic management, and restaurant management software solutions.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register, use our services, or contact us:

• Full name and contact details (email address, phone number)
• Business name, type, and address
• Login credentials (username and password, stored securely)
• Billing and payment information
• GST/tax identification numbers (where applicable)

1.2 Business Data

When you use our platform, we store and process business data that you input, including but not limited to:

• Product and inventory records
• Sales, billing, and purchase transaction data
• Customer and supplier information you manage through our platform
• Patient records and appointment data (for clinic management users)
• Menu items, orders, and table management data (for restaurant management users)

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To operate, maintain, and deliver the features and functionality of our platform, including inventory management, clinic management, and restaurant management.
• Account Management: To create, manage, and secure your user account and subscription.
• Communication: To send you service updates, respond to your inquiries, provide technical support, and send important notices.
• Improvement: To analyze usage patterns, identify trends, and improve our platform, features, and user experience.
• Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Customization: To provide customized software solutions as per your specific business requirements.

3. Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:

• Data is stored on secure cloud-based servers with encryption at rest and in transit
• Passwords are hashed and never stored in plain text
• Regular automated backups to prevent data loss
• Access controls and role-based permissions to limit data access
• Regular security assessments and updates

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics). These providers are bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• With Your Consent: When you have given us explicit consent to share your information for a specific purpose.

5. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can update or correct inaccurate personal information through your account settings or by contacting us.
• Right to Deletion: You can request deletion of your personal data, subject to legal obligations that may require us to retain certain information.
• Right to Data Portability: You can request your data in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
• Right to Object: You can object to processing of your personal data for marketing or other purposes.

To exercise any of these rights, please contact us at support@vyapaarmatrix.com.

6. Data Retention

We retain your personal and business data for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data is retained for the duration of your active subscription
• Business data (inventory, sales, patient records, etc.) is retained as long as your account exists
• After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, or enforce agreements
• Analytics and log data is retained for up to 12 months

7. Third-Party Services

Our platform may use the following third-party services:

• Google Analytics: For website traffic analysis and usage insights. Google's privacy policy applies to data collected through their services.
• Cloud Hosting Providers: For secure data storage and platform delivery.
• Payment Processors: For handling subscription payments securely. We do not store your complete payment card details.

We encourage you to review the privacy policies of these third-party services, as their practices are governed by their own policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

9. Healthcare Data (Clinic Management Users)

If you use our Clinic Management module, the following additional protections apply to patient health data:

• Patient health records are encrypted and stored securely
• Access to patient data is restricted to authorized clinic staff only
• We comply with applicable healthcare data protection regulations
• Patient data is never shared with third parties for marketing purposes
• You are responsible for obtaining necessary patient consent for digital record keeping

10. Data Transfers

Your information may be stored and processed on servers located in India or other countries where our service providers maintain facilities. By using our services, you consent to the transfer of your information to facilities outside your jurisdiction, where data protection laws may differ. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is stored or processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in India.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: